How Your Customer Service Has Become Your User Experience
Is Your User Experience the Best it can be? Am I Keeping Up With New Innovations? As a business owner you may ask yourself, “What is changing in customer service?” It’s a rhetorical question, but one that is always on your mind. What could you be doing...
How to Develop Your Successful Digital Marketing Strategy
What’s Your Digital Marketing Strategy? Don’t be Afraid, Digital Marketing Doesn’t Bite! I Promise. Digital Marketing Strategy, three words that strike fear into a lot of small business owners. It may be difficult, deciding what needs to be done to...
Is Your Company Customer Focused or Operations Focused
Is Your Business, Customer or Operations Focused? Give Your Customer’s a Great Experience Do you understand what it takes for your company to give customers a great customer service experience? It takes a lot of effort to create the business...
How A Great Customer Experience Energizes Customer Validation
Your Great Customer Experience Creates Customer Validation! Your Customer Experience is a Philosophy! Many people think of customer service as a department. I believe that customer service is part of a companies philosophy, not a company...Why Does Your Amazing Customer Experience Seem Boring?
This post is shared from one of my favorite customer service gurus Shep Hyken, author of the The Shepard Letter A BORING CUSTOMER SERVICE EXPERIENCE—THAT’S WHAT OUR CUSTOMERS WANT Call me boring, but I...
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