by International Associations | Jan 4, 2021 | Social Media
Social Media Dominates the Conversation Whether on social media or through word of mouth, next week’s sales are driven by this week’s conversations about your brand. The best way to grow your business is to help your customers do it for you. Social...
by International Associations | Nov 14, 2020 | Customer Experience
Is Your Business, Customer or Operations Focused? Give Your Customer’s a Great Experience Do you understand what it takes for your company to give customers a great customer service experience? It takes a lot of effort to create the business...
by Dean Elphick | Nov 11, 2020 | Social Media
Your social profiles for your B&B need to be run much differently to your personal accounts. While you may decide in the moment what photo to share on Facebook and what Instagram filter to use for your personal feeds, you need to develop a consistent social media...
by International Associations | Oct 22, 2020 | Customer Experience
This post is shared from one of my favorite customer service guru’s Shep Hyken, author of the The Shepard Letter Ten Reasons Why Customers Choose to do Business with You “People don’t buy what you do; they buy why you do it.” That...
by Carol Gann | Oct 11, 2020 | guest experience
With the growth of digital marketing, there are now more options for travel accommodations than ever before. Whole genres of travel lodging have arisen thanks to the quick, efficient, and secure marketing and procurement available online. However, one of the most...