A Doctor’s Prescription for Good Customer Service
I wanted to share a great post from my favorite customer service guru, Shep Hyken. A Doctor’s Prescription for Good Customer Service Here’s another great story we can learn from. This reminds us that having a good system with good people who understand how to...
How Your Customer Service Has Become Your User Experience
Is Your User Experience the Best it can be? Am I Keeping Up With New Innovations? As a business owner you may ask yourself, “What is changing in customer service?” It’s a rhetorical question, but one that is always on your mind. What could you be doing...
Is Your Company Customer Focused or Operations Focused P
Is Your Business, Customer or Operations Focused? Give Your Customer’s a Great Experience Do you understand what it takes for your company to give customers a great customer service experience? It takes a lot of effort to create the business...
How A Great Customer Experience Energizes Customer Validation P
Your Great Customer Experience Creates Customer Validation! Your Customer Experience is a Philosophy! Many people think of customer service as a department. I believe that customer service is part of a companies philosophy, not a company...
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