by Dean Elphick | Nov 8, 2020 | guest experience
Hotel review sites are important for hotels of all sizes, but they are even more so for small accommodation providers. Here’s why. Online reviews allow your small hotel to compete with big brand names Without any locals to contact in their destination, travelers rely...
by Carol Gann | Nov 1, 2020 | guest experience
Do you live in Charleston, South Carolina? This charming city is cherished by locals and tourists alike. Sometimes, you need a change of scenery, though. Avoid the crowds and pricey flights and opt for a road trip for your next getaway. St. Augustine, Florida, is a...
by Dean Elphick | Nov 1, 2020 | Search Engine Optimization
Search engine optimisation is essential for every business because it informs search engines that the information on your site is the most relevant to the user, drawing more organic traffic to your website by ranking your B&B higher up on results pages. Travelers...
by Carol Gann | Oct 31, 2020 | guest experience
Some will say that St. Augustine is an attraction in and of itself. Just roaming the cobblestone streets of this charming north Florida coastal town is a wonderful travel experience. However, if you’re really interested in digging into this town’s history,...
by International Associations | Oct 29, 2020 | Customer Experience
This post is shared from one of my favorite customer service gurus Shep Hyken, author of the The Shepard Letter A BORING CUSTOMER SERVICE EXPERIENCE—THAT’S WHAT OUR CUSTOMERS WANT Call me boring, but I...