by Carol Gann | Oct 22, 2020 | guest experience
This year at The Yellow House, we wanted to do something special for the guests who were spending Christmas with us. We weren’t sure what to do, so one of our colleagues challenged us with a question: if we imagined our guests waking up at the inn on Christmas...
by International Associations | Oct 20, 2020 | Social Media
Social media networks such as Facebook, Instagram, and Twitter, quickly became the most innovative and engaging platforms on the web. Seemingly in moments, these sites became an integral part of our daily lives. Travelers today use social media to discover new...
by Carol Gann | Oct 20, 2020 | guest experience
There’s nothing more relaxing than an evening on the water. Feel the wind in your hair and warm sun on your skin on one of our favorite sunset cruises on Amelia Island! These boat tours take guests on a peaceful ride along the Amelia River. Watch as the sunset paints...
by International Associations | Oct 19, 2020 | Customer Experience
This post is shared from one of my favorite customer service gurus Shop Hyken, author of the The Shepard Letter Do Your Customers Trust You This Much? Some of you may or may not know that I perform magic. Not real magic. When I was a kid I did birthday party...
by International Associations | Oct 19, 2020 | guest experience
As technology transforms our lives, lodging around the globe is taking the opportunity to adopt technology into their rooms and operations. This technology impresses the guests who stay at these properties, but it adds convenience while improving the guest experience...